greenoakha - Latest News

Latest News

United against Coronavirus

Even though we’ve had to adapt our ways of working, our focus remains the same – to keep our residents safe and supported in their homes, to keep vital services running, and to help our communities to respond.

For this reason, we welcome the response of the National Housing Federation (NHF) to the coronavirus outbreak. Along with housing associations around the country, we stand with the NHF in our joint commitment to:

1. Keep people secure at home
No one will be evicted from our homes as a result of financial hardship caused by coronavirus.

2. Help people to get the support they need
We’re helping residents to access benefits and other support to alleviate financial hardship.

3. Act compassionately and quickly where people are struggling
We’re working with residents to understand how we can help them.

Greenoak's COVID-19 Preventative measures - Protect yourself & others from the Coronavirus

The government advice has now changed for the public. The situation is fast-moving, and we are following Government guidelines as they develop.

corona gov update 5 Aug


Please review the latest information on the website links provided below:

You can read more about the symptoms of Coronavirus and how to avoid it on the NHS website.

You can also read guidance on how the UK is affected by Coronavirus on GOV.UK. This guidance from the government is updated every day.

You can also watch the World Health Organisation (WHO) for a brief introduction video to the Novel Coronavirus.

Find out how you can safely help those around you in isolation.

Greenoak's Coronovirus Measures

We are taking precautionary steps to safeguard our staff and tenants to help prevent the spread of the Coronavirus.

What are doing in sheltered schemes and schemes with communal areas?

Please do follow the government advice. If you are over 70, their guidance is to stay at home and don’t receive visitors or family if they are in another household. This will cause difficulties for our elderly residents so we are liaising with various support services and will come back to you with more details. If you are in urgent need of help, please call Wendy Goddard on her direct line 01483 545085.

We have reluctantly decided to cease morning welfare visits until further notice. Visits to the schemes will be kept to a minimum and telephone calls will residents will replace visits where possible.

We continue to take precautionary steps to safegaurd our staff and tenants to help prevent the spread of the Cornonavirus, and therefore will continue to keep the communal bathrooms, kitchens and lounges closed until further notice. We are also unable to take any further bookings for the guest room.

We encourage tenants and visitors to continue using the hand sanitisers at the entrances to the schemes to sanitise on entry and exit. 

In light of the new guidlines announced at the end of July there are a limited number of things you will be able to do that you could not do before.

  • You don’t have to stay at home anymore but when you leave your home, you should follow the guidelines on staying safe outside your home.
  • As businesses reopen and people begin to socialise more regularly, you should maintain social distancing from people you do not live with or are not in your support bubble, and should wear a facemask and wash your hands regularly. This will help to protect you and anyone you come into contact with and is critical to keeping everyone as safe as possible.
  • You should try not to share a vehicle with those outside your household or social bubble.If you need to, try to share the transport with the same people each time,open windows for ventilation,travel side by side or behind other people, rather than facing them, where seating arrangements allow,clean your car between journeys using standard cleaning products - make sure you clean door handles and other areas that people may touch and ask the driver and passengers to wear a face covering


It remains the case that you should NOT:

  • socialise indoors in groups of more than two households (anyone in your support bubble counts as one household) – this includes when dining out or going to the pub
  • socialise outdoors in a group of more than six people from different households; gatherings larger than six should only take place if everyone is from exclusively from two households or support bubbles
  • interact socially with anyone outside the group you are attending a place with, even if you see other people you know, for example, in a restaurant, community centre or place of worship
    hold or attend celebrations (such as parties) where it is difficult to maintain social distancing and avoid close social interaction – even if they are organised by businesses and venues that are taking steps to follow COVID-19 Secure guidelines
  • stay overnight away from your home with members of more than one other household (your support bubble counts as one household)

If you are meeting with up to 6 pepople outside your household and spending time outdoors, including communal gardens and other outdoor spaces whilst following the 2 metre social distancing guidelines, you should continue to stay alert and limit your contact with others as much as possible. The more people you have interactions with, the more chance the virus has to spread. Therefore, try to limit the number of people interact with - especially over short periods of time and in enclosed spaces.

If you are showing coronavirus symptoms, or if you or any of your household are self-isolating or shielding, for example if you have been contacted as part of the test and trace programme, you should stay at home - this is critical to staying safe and saving lives.

We also like emphasise that you must not visit friends and family inside their homes or stay overnight away from your own home, except for in a limited set of circumstances, such as for work purposesto and remind residents to please make every effort to ensure that you do not disturb your neigbours when enjoying the communal gardens.

Please visit the Gov website for more information.

We encourage the community to come together at this difficult time and look out for older or more vulnerable neighbours. Find out ways you can help by visiting Age UK's website on how you can take part with neighbourly volunteering to support older people
It can be helpful to know who you can call, especially if someone’s feeling isolated.
For practical information and advice, call Age UK Advice: 0800 169 65 65
For a cheerful chat, day or night, call Silver Line: 0800 470 80 90

Remember you can get coronavirus support from the government as an extremely vulnerable person. Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.
If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway. This service is free. You can register yourself, or for someone else.

How has this affected our Repairs services?

If you have any outstanding repairs, please report them in the usual way.  We do have a backlog and work will only take place where no one in your household has any symptoms.  If we do carry out repairs in your home, social distancing must be maintained, and you must let the tradesperson work on their own in a room with the door shut.  Our staff will be provided with facemasks and gloves.  

If you are shielding or do not wish to have anyone in your home at this time, please still report the repair but advise us of this.  We will then hold your repair until you contact us to say that you are happy for someone to visit your home.

If you are worried about your rent or unable to work?

We know that many of you will be concerned about paying your rent if you are unable to work. We want to reassure you that no-one in a housing association home will be evicted because of coronavirus. We are a charity and want to support residents who are facing a tough time because of this illness. We will work closely with our residents to help them manage their housing costs and indicate where to get access to the benefits they are entitled to. This summary of questions and answers may be helpful. If you are newly claiming housing costs through Universal Credit, we will for a period of up to 6 months, make up any shortfall for under-occupying from our Welfare fund. We will endeavour to keep it updated on our web site as there are announcements from the Government on a daily basis.

The Department for Work and Pensions (DWP) has made temporary arrangements for benefit claimants impacted by coronavirus. Please check the DWP's information about coronavirus and claiming benefits page regularly for updates.

If you are concerned about paying your rent because your work has changed or ceased, it is really important that you apply online for universal credit or state aid as soon as possible. To discuss your rent, please contact your Housing Officer, Shaun Parmar at This email address is being protected from spambots. You need JavaScript enabled to view it. or call Shaun on his mobile on 07867 976473, or you can call or leave a message on 01483 545084

Additional Support for our tenants

We also would like to remind our tenants that the Tenant Support & Wellbeing Service is availble to you at all times, they are there to support you during these difficult timesShould you require emotional support eg concerns for loved ones or travelling, accredited Counsellors are available 24/7 to provide you with support in the moment.  Information Specialists are also able to provide advice for practical issues relating to Coronavirus; for example if you are concerned about work or caring for elderly or vulnerable relatives the Information Specialists are able to signpost you to the government guidelines which are regularly updated - Information Specialists are available to provide practical advice 8am-8pm Monday-Friday. Download the leaflet here

Beware of internet and doorstep scammers

We would like to urge our residents to be vigilant against criminals using the publicity around coronavirus as a chance to target their victims with fraudulent emails, phone calls, text messages or social media posts. Always follow advice of the national Take Five to stop fraud campaign and take a moment to stop and think before parting with your money or information in case of a scam. Find out more here.

Experiencing Symptoms?

If you are experiencing coughing together with a high temperature and flu like symptoms or have come into contact with someone who has the virus you must call 111 immediately and follow their instructions. It is now a legally notifiable infection. NHS guidelines advise that you do not go to a GP surgery or to the hospital, but rather call 111, stay indoors and avoid close contact with other people.

Please also contact our office on 01483 768856 so that we are aware of the situation. Those most at risk are the elderly and those with an existing health problem.

There are things you can do to help you avoid getting Coronavirus, and also things you can do to stop the virus spreading if you think you have it.

Please be mindful of the 5 preventative steps issued by the NHS to avoid catching or spreading germs:


  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away
  • Wash your hands with soap and water often - use sanitiser gel if soap and water are not available
  • Try to avoid close contact with people who are unwell


  • Do not touch your eyes, nose or mouth if your hands are not clean.

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Greenoak launches it's Tenant Support & Wellbeing Service

Greenoak wishes to support our residents where possible and we have this week made avaialble to all our residents a round the clock telephone support and online assistance service called Tennat Support and Wellbeing Service (TSWS).  

Everyone or a close family member will at times during their lives experience stress or difficulties, the TSW Service offers help with mental health, stress, bereavement, relationships, family matters, managing debt, workplace issues, your rights as a consumer and much more. The service is run confidentially and independently, and there is no limit to the number of times you can use it. You don’t have to give any personal information and Greenoak will not know that you have used the service, or what you have used it for.

As a Greenoak tenant you will be able to get practical information, guidance and professional advice 24/7, as well as telephone counselling if required.  Please contact our Housing office on 01483 768856 to obtain a leaflet and how you can access this online service.