Performance

Greenoak Housing Association Ltd

Key performance indicators

Year ending 31 March 2006
Housing management		2006	2005
Unit Cost		£487	£592
Rent Collection
Rent collected - social		98.68%	98.17%
Arrears as % of rent receipt		3.01%	3.16%
HB arrears as % of rent receipt		1.69%	0.72%
Voids as % of rent receipt		2.57%	1.95%

BME Statistics (from CORE)
% allocations to BME applicants		0%	43%
% BME tenants		3.5%	3.5%
Maintenance
Unit Cost		£741	£654
Repairs	Target Days	% Achieved	% Achieved
Emergency	24 hours	100%	100%
Urgent	5 days	98.30%	98.62%
Routine	28 days	98.20%	97.50%
% Stock failing the decency standard		0	0

General information		2006	2005
Number of self contained units owned		261	249
Number of housing units in management only		85	85
		346	334
Included in above
Number of sheltered housing units		203	203
Number of supported units		3	3

Key performance indicators