Residents involvement

Greenoak is committed to providing the highest quality service to its residents at the most affordable price. We believe that resident involvement in the decision-making process is fundamental, in order to introduce the customer perspective in achieving the right balance between the quality of service and its costs.

At a local level we will:

• Encourage and support the formation of Residents’ Associations and/or Forums which it will consult on decisions affecting residents.
• Consult all residents about any major decisions affecting the management or service delivery at their scheme or property.
• Consult all residents about planned maintenance or improvement works to their properties.
• Regularly canvas residents’ views on the quality of service provided through resident satisfaction surveys and a variety of more local feedback questionnaires.
  

We have elected three residents to our Housing Management and Maintenance Committee.

Resident involvement is encouraged in our sheltered schemes. In Woking we have an active tenant forum meeting every six weeks. The meetings are rotated around the schemes with refreshments provided by the host forum members. Currently there are 15 members who contribute to the success of the forum with the scheme managers joining alternate meetings.

The forum members discuss and plan ahead for forthcoming events and activities for residents and changes to Greenoak’s policies and procedures are considered at these meetings.

Read our resident involvement policy and strategy.